Refund Policy

The refund window

You can ask for a refund within 14 days of any payment for Dotpane Pro. That covers your first payment and each renewal, monthly or yearly.

How to ask

• Email support@dotpane.com from the address on your account.
• Include the order number from your Paddle receipt.
• We typically respond within 7 days.

How you get the money

Paddle, our merchant of record, returns the payment to the method you paid with. It usually arrives in 5 to 10 business days, depending on your bank or card issuer.

What happens to your account

When a payment is refunded, Pro ends. Your canvases become read-only and your panes stop making API calls. Nothing is deleted straight away; the Terms say how long we keep it.

Cancelling is separate

Cancelling stops future renewals. It does not refund the current period, but you keep Pro until that period ends. You can cancel from Account, then Billing.

Abuse

Refunds are intended for genuine cases where Dotpane Pro did not meet your expectations. We reserve the right to decline refund requests that appear abusive, for example repeated subscribe-and-refund cycles using the same payment method or email address.

Billing mistakes

If you were charged twice, or charged after you cancelled, email us. We will put it right whenever it happened.

Use the trial first

The 14-day trial has every feature, with smaller limits, and needs no card. It is the easiest way to find out whether Dotpane suits you before you pay.